Privacy Policy

Last updated: 21 April 2026

Advanced Dental Services ("we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect when you visit this website or use the booking form, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

When you complete the quiz or booking form on this site, we collect:

• Contact details — your name, email address and phone number.
• Quiz responses — answers you provide about your dental situation and goals, so our treatment coordinator can have a relevant conversation with you.
• Technical data — basic device, browser and traffic information (including IP address, referring page and marketing campaign source) so we can understand how visitors find and use our site.

We may also collect information you give us over the phone, in person at the clinic, or via email when you engage with us directly.

How we use your information

• To contact you about the free consultation you requested and to coordinate your appointment.
• To prepare for your consultation so the conversation is relevant to your situation.
• To send you appointment reminders, confirmations and related follow-up.
• To improve our website, services and marketing — including measuring which advertisements led to enquiries.
• To meet our legal and professional obligations as a dental practice.

Marketing and advertising pixels

This site may use cookies and tracking pixels from third-party platforms (such as Meta, Google and similar advertising networks) to measure the performance of our advertising and to show relevant ads to people who have visited our site. These tools may place cookies on your device. You can disable cookies in your browser settings or opt out of personalised advertising through each platform's ad-preference tools.

Who we share it with

We do not sell your personal information. We share limited information only with service providers who help us run the clinic and this website — for example, our booking and customer-relationship system (GoHighLevel), our email and SMS providers, and our web hosting provider. These providers are required to handle your information in line with privacy obligations.

We may disclose your information where required by law, by court order, or to protect the safety of patients or the public.

How we store and protect it

Your information is stored in secure systems operated either by us or by trusted service providers. We use reasonable technical and organisational measures to protect it from unauthorised access, loss, misuse or disclosure. Dental health records are kept in accordance with the retention periods required by Australian health records legislation.

Your rights

Under the APPs, you have the right to:

• Ask what personal information we hold about you.
• Ask us to correct information that is inaccurate, out of date or incomplete.
• Ask us to delete your information, subject to our legal record-keeping obligations.
• Unsubscribe from our marketing communications at any time.
• Make a complaint if you believe we have mishandled your information.

Children

This website is directed at adults seeking information about dental implant treatment. We do not knowingly collect personal information from children through the quiz or booking form. If you are a parent or guardian and believe your child has submitted information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Significant changes will be made prominent on this page.